Management: Customer care and I . t Research Newspaper

Case Study

1 ) How do data technologies contribute to the business accomplishment of the firms depicted in the case? Provide an model from each company detailing how the technology implemented allow to improved performance.

Data technologies are imperative to businesses and organizations that are looking to be successful. In cases like this, there were three companies that demonstrated just how information systems helped their very own business. The first organization was eCourier. eCourier provides packages about London and wanted to " keep real-time tabs on consumer satisfaction”(Textbook, pg 5). eCourier used SeeWhy software to help give them consumer data faster. This application allowed eCourier to see the moment client's accounts were going dormant or perhaps if there were changes in the bookings. With this new data, eCourier saved cash by without having to add extra staff to monitor who had been happy with support and who was not.

The other company was Cablecom. Cablecom was as well interested client satisfaction. They used statistical computer software to look over customer data and filter out trouble. Additionally they found that using survey research in combination with statistical software gave an even more accurate look at customer satisfaction or dissatisfaction. Those two information systems allowed Cablecom to see which in turn customers had been unhappy and helped these people retain individuals shoppers. Finally, the next company was obviously a law firm known as Bryan Cave. Bryan Give needed a substitute for the per hour fee normally charged by law firms. Clients wanted " fixed charges and prices that was adjusted within a project” (Textbook, pg 6). The law company had spreadsheets to help malfunction the collection of fees and exactly how much revenue was being built but these spreadsheets were challenging and perplexing. The company utilized business brilliant tools to assist " attorneys track budgets in real time so that they could quickly make adjustments”(Textbook, pg. 6). The use of this kind of technology resulted in improved earnings for the law firm and in addition improvement in hours performed by payment earners inside the law firm.

2 . In the case of lawyer Bryan Give discussed previously mentioned, the use of BI technology to improve the availability, get, and demonstration of existing information allowed them to offer tailored and innovative companies to their consumers. What other professions could benefit from a similar make use of these technology, and how? Develop two diverse possibilities. Many professions are able to use business intelligence equipment just like in the case of Bryan Cave law firm. The banking market can use BI tools to settle competitive. With competition character and elevating due regulating legislation surrounding financial institutions, it really is imperative that financial institutions monitor customer's actions related to ingestion of bank products in an effort to retain the consumers. Business intelligence equipment are getting developed and marketed to financial institutions to help keep an eye on, analyze accounts, and decide customer earnings. This type of business intelligence tool would help the banks market to current consumers based on all their propensity to buy products depending on transaction tendencies and other goods the customers at the moment utilize. In addition , a business intelligience tool that performs an analysis of the current cost structure billed for existing products pertaining to the competition available on the market would help the bank see whether their pricing structure is competitive and in line with the competition. This technology would as well help finance institutions identify which customers are profitable and whether or not service fees should be increased or decreased. Currently,

Chemical Bank offers implemented a business intelligience device that commerical lenders can utilize simply by cross rreferencing their loan portfolio and any potential customer against to look for the profitability with the customer regarding the company's go back on value. The business intelligience tool will assist the commerical lenders decided if the bank loan...

Popular

 Legal Case Absorb: Lumiqued vs . Exevea Essay
Legal Case Absorb: Lumiqued vs . Exevea Essay

п»їLUMIQUED AS OPPOSED TO EXEVEA 282 SCRA 125 FACTS: Arsenio P. Lumiqued was dismissed from his position as the Local Director in the Department of Agrarian Reform-Cordillera Autonomous…...

 Air Pollution Control Industry 2013-2017 Essay
Air Pollution Control Industry 2013-2017 Essay

Get a Statement Copy snabel-a http://www.rnrmarketresearch.com/research-on-air-pollution-controlindustry-in-china-2013-2017-market-report.html Polluting of control industry is a normal policy advice industry in whose trend and demand are depended on countrywide environmental safety policy and downstream…...

 Overcoming Adversity - Video Study: The Pursuit of Happyness Essay
Overcoming Adversity - Video Study: The Pursuit of Happyness Essay

п»ї Character Snapshot Chris Gardener is a gentleman of which is pushed in to the face of adversity in San Francisco 1981. At this point, Chris is…...

 Enron and Worldcom Scandals Essay
Enron and Worldcom Scandals Essay

Enron and WorldCom Scandals Matt Morrison ACC/260 8/18/12 Enron and WorldCom Scandals Query number one in the Enron case focuses on the corporations that…...